Terms of Service

Last updated 9 October 2026

These Terms of Service ("Terms") govern your use of DentoSim, including the website at dentosim.com, the DentoSim web application, the doctor app and patient viewer links (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.

1. The Service

DentoSim converts clear aligner treatment plans exported from treatment planning software into interactive 3D simulations, and provides tools for labs to manage cases, for doctors to review and approve plans, and for patients to view their simulation through a private link.

We may improve, change or discontinue features of the Service. If we remove a feature you rely on, we will try to give reasonable notice.

2. Accounts and activation

You must give accurate information when you register and keep your sign-in details secure. You are responsible for activity under your account.
New organisation accounts are activated after review. We may decline or delay activation at our discretion.
Organisation owners and admins are responsible for the people they invite, the roles they assign and for removing access when someone leaves.
You must tell us promptly if you believe your account has been accessed without authorisation.

3. Not a medical device; clinical responsibility

DentoSim is a visualisation and communication tool. It shows treatment plans as they were designed in the planning software. It does not design, diagnose, plan or prescribe treatment, and it is not a substitute for professional clinical judgement.

Simulations illustrate planned stages and are not a guarantee of any treatment outcome. The treating doctor is solely responsible for clinical decisions, for approving treatment plans, for obtaining patient consent and for explaining to each patient what results are realistic for them. Labs are responsible for the accuracy of the treatment plans and data they upload.

4. Your content and patient data

You keep all rights in the treatment plans, files, messages and other content you upload ("Customer Content"). You give us permission to host, process, convert and display Customer Content only as needed to provide the Service to you and to the people you share it with.

You confirm that you have the rights, consents and legal basis needed to upload Customer Content, including any patient health information, and to share it with doctors and patients through the Service. Our handling of personal data is described in the Privacy Policy and the Data Processing Terms.

5. Acceptable use

You must not:

upload content you do not have the right to use, or content that is unlawful, infringing or malicious, including malware;
attempt to access other organisations' data, probe or bypass security controls, or interfere with the Service;
share patient links publicly or in a way that exposes patient information to people who should not see it;
copy, resell or reverse engineer the Service, or use it to build a competing product;
use automated means to scrape or overload the Service.

6. Fees and payment

New organisations may receive a number of free cases. After that, fees are charged per processed case, or as set out in the package agreed with you, and are shown in Billing. Invoices are payable by the due date shown. We may suspend processing of new cases for accounts with overdue invoices after giving notice. Fees are exclusive of taxes unless stated otherwise.

7. Private label and domains

If you use private label features, you are responsible for the logos, brand assets and domains you provide, and you confirm you have the right to use them. Custom domains require correct DNS settings on your side.

8. Availability and support

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. Planned maintenance will be scheduled to minimise disruption where possible. Contact us on WhatsApp at +92 314 1523562.

9. Intellectual property

The Service, including its software, design and the DentoSim name and logo, belongs to us and our licensors. These Terms do not give you any rights in it other than the right to use the Service as described here.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, you may request export of your Customer Content within 30 days, after which it may be deleted in line with our retention practices.

11. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the extent permitted by law.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill, or for any clinical decision or treatment outcome. Our total liability arising from the Service in any 12-month period is limited to the fees you paid us for the Service in that period. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You agree to indemnify us against claims arising from Customer Content you upload, your clinical decisions or treatment, or your breach of these Terms.

14. Changes to these Terms

We may update these Terms. If a change is material, we will give notice through the Service or by email before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute, unless mandatory law where you are located says otherwise.